Frequently Asked Questions

Frequently Asked Questions (FAQs)

You may also find answers to your questions in our Terms & Conditions or Ordering & Delivery sections.


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All orders are shipped within 24 hours of receiving your order and payment. However, personalised and made-to-order items can take 4-6 weeks. We recommend you contact us for an update on such orders.

We are an online toy store. Unfortunately, we do not have public access to our warehouse, workshop or office.

Yes, for an additional carriage fee we can deliver abroad. Please contact us for details.


Questions still unanswered? Contact us.

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