Frequently Asked Questions

Frequently Asked Questions (FAQs)

You may also find answers to your questions in our Terms & Conditions or Ordering & Delivery sections.

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All orders are shipped within 24 hours of receiving your order and payment. However, personalised and made-to-order items can take 4-6 weeks. We recommend you contact us for an update on such orders.

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We are an online toy store. Unfortunately, we do not have public access to our warehouse, workshop or office.

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Yes, for an additional carriage fee we can deliver abroad. Please contact us for details.

Questions still unanswered? Contact us.