Ordering & Delivery

Ordering & Delivery

Purchase Online

To order securely online just click on the “Buy” button or “add to cart” and this will take you to the shopping cart page where you will find your product details summarised and the relevant delivery charge. To continue with the purchase click “Go To Payments” and enter your details and provide a delivery address if different from your credit or debit card registered address.

For personalised products please enter the personalisation details in the “Other Information” box that appears on the shopping cart page. Please ensure that these details are accurate as changes cannot always be made once the order has been submitted. Please refer to our Terms and Conditions to view our policy on personalised orders.

Upon receipt of your order we will send a confirmation via an email. This email will be your proof of payment and we recommend that you also print this for your records.

How Does Hibba Toys (UK) Limited Keep My Information Safe?

The security of your information, transactions, and money is the core of our business & top priority. When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods – usually referred to as SSL (128 bit encryption).

Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human readable format.

Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

All orders with us are processed in our shopping cart using Mal’s e-commerce service, an internationally acclaimed and reliable online shopping resource. All of our credit card processing is conducted with Secure Sockets Layer (SSL) encryption technology.

Authentic Sites use thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. thawte has checked and verified the company registration documents and the site’s registered domain name. This information is included in the SSL certificate. This enables you to check the site’s validity yourself. Always check a site’s certificate before entering any sensitive information. When you enter your credit card information in our shopping cart, be sure to check for the Thawte logo and on that page you may “click to verify” on the logo for verification of the SSL certificate hosted by Mal’s e-commerce.

Mal’s e-commerce is also tested and certified daily to pass the HACKER SAFE Security Scan. You will see the HACKER SAFE CERTIFICATION logo once you get to the payment section of the cart.

Finally, we are an accredited ISIS (Internet Shopping Is Safe) merchant. Backed by the Government and supported by major retail websites such as Tesco, Royal Mail, B&Q, The AA, Argos and Boots, ISIS is a keystone in the bridge of trust between online retail shops and shoppers. We need to abide by many ethical as well as legal obligations to continue to display the ISIS logo with pride. Please click on the following seal to verify our accreditation.

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Purchase by Telephone

You can place your order by phone, please call us with your credit or debit card details.

Purchase By Post

If you do not wish to purchase on line you can print our standard order form and send this with a cheque. Please refer to our Delivery section to view the delivery charges for your product. Please ensure that your cheque includes the correct delivery charges and product price.

We accept a payment by cheque providing it is drawn on a UK bank and has a cheque guarantee card. Please make cheques payable to “Hibba Toys (UK) Limited” and write you cheque guarantee number and card expiry date on the reverse and send to the following address:

Hibba Toys (UK) Ltd
The Beeches
20 Ring Road
LS17 8NJ

Please note that goods will only be despatched once full payment has been received and the cheque has been cleared. Please allow up to 5 working days for us to process your cheque payment.

For personalisation details please ensure that you complete the relevant section of the order form accurately. Once the order has been submitted it is not always possible to amend details. Please refer to our Terms and Conditions to view our policy on personalised orders. On the order form please complete your full name and address and contact details, including email address and telephone number.

We always recommend that our customers have a read of our Terms and ConditionsOur aim is to ensure that our customers are delighted with our products and services and therefore we have adopted a policy of being “up front” and honest about our business practices, so please have a read of our standard terms of trade. We do not believe in the term “small print” and have always tried to make sure, as far as practicably possible, that our customers know exactly how we operate and that they fully understand the information that we have provided, as this avoids any unpleasant surprises once the products have been ordered. If you are unsure about anything then please feel free to contact us and we will be glad to help with your queries.

To check the delivery charges for a product please click on the “buy” button underneath the actual product. This will take you to the checkout page and the relevant delivery costs of the item will appear.

All our product and delivery prices are inclusive of VAT.

3.1 We deliver anywhere in Mainland UK, apart from the Highlands and Islands of Scotland. The delivery charge can be seen for each product by clicking on the “buy” button and proceeding to the checkout stage. Each product has a different delivery charge and is dependent upon the product’s weight and size.

3.2 We ship via a national courier which has a delivery time of  2 to 3 days. We can arrange for next day Special delivery, please contact us and we will advise you of the cost for this service.

3.3 We endeavour to process your order as quickly as possible and will usually despatch your goods within 2 days of you receiving the order, providing we have the product in stock. If an item is no longer available or is out of stock then we shall inform you and advise you of the expected delivery time.

In the case of “Hibba Stool” please allow up to 28 days for delivery. Other products that are custom made and personalised, please allow between 10 and 28 days for delivery.

We may contact you by telephone or email regarding your order so please ensure that you have provided us with these contact details. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address if different to the above.

3.4 Please note that we cannot accept responsibility for delays in delivery caused by our suppliers, any other third party or other factors beyond our control. Hence we cannot be liable for an item that fails to arrive by a required date.

Change Of Mind

4.1 We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 7 day “cooling off” period. If you decide to return an item due to a change of mind then you must contact us first by telephone anytime up to 7 working days starting the day after delivery. Once we have confirmed that the goods can be returned, you must ensure that the item returned is unused and in perfect re-saleable condition with all the original packaging and instructions, otherwise we will be unable to refund you. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM BACK TO US. If our courier collects the item then we shall deduct a collection fee of £15 from the price of the goods and the balance shall be paid to you.

If you decide to arrange your own delivery then we would strongly recommend that you obtain a “Proof of postage” certificate from the Post Office (free of charge) as this will be required in the event of making a claim against Royal Mail for lost or damaged returns.

4.2  In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you are in doubt about placing an order for a personalised product then please contact us and we will be glad to assist you and provide further details.

Damaged Goods

4.3  Our policy on returns does not affect you Statutory Rights as a consumer. If the goods are received damaged then we will offer you a full refund or if you prefer an alternative product. In such as case please contact us by phone on 0113 265 8318 in the first instance. Please note that you must notify us of the damage by telephone WITHIN 24 HOURS OF ACCEPTING DELIVERY. We are unable to entertain any claim for damaged goods after this time period. This is a condition imposed by our carriers.

We will then decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable return carriage of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. If you decide to arrange your own delivery we recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate.

In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you receive such an item that has been damaged then will repair or replace the product. Where this is not possible, a full refund will be offered.

Faulty Goods

In the unlikely event of your item developing a fault, our policy for faulty items is set out as follows:

4.4  If your product develops a manufacturing fault within 7 days of accepting delivery we will offer you a full refund or a replacement item.

4.5  If your product develops a manufacturing fault after 7 days of accepting delivery, but within 3 months, we will aim to repair the product by sending out replacement parts to the customer’s address. Where this is not possible we will undertake the carriage costs incurred to get the item back to our warehouse for repair. We will aim to get the item repaired and back to you within 28 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered.

4.6 Our warranty does not cover any item that is over 3 months old, unless there is a seperate manufacturer’s warranty in place. Please check with us and we shall advise if such a warranty applies to your product.

If you’re buying a new electrical item, we will recycle your old one for free

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We are pleased to offer our customers the chance to recycle their old electrical items.

Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our office at the following address:

Hibba Toys (UK) Ltd
The Beeches
20 Ring Road
LS17 8NJ

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

As part of the regulations, we as a retailer offer our customers the option to return their WEEE free of charge when purchasing a similar item or an item for similar use as their old equipment.

Find more information on WEEE recycling visit www.recyclenow.com